Terms and Conditions

Terms and conditions : Last Updated: June 2026 

Welcome to YesMobile.com.pk. By accessing, browsing, or purchasing products through our website, you agree to comply with and be bound by the following Terms & Conditions. These terms are drafted in accordance with applicable laws of Pakistan, including the Electronic Transactions Ordinance 2002, Prevention of Electronic Crimes Act (PECA) 2016, consumer protection laws applicable within Pakistan, and relevant e-commerce regulations.

1. Definitions

Throughout these Terms & Conditions:

  • “Website”, “We”, “Us”, “Our” refers to YesMobile.com.pk.
  • “Customer”, “User”, “You” refers to any individual accessing or using the website.
  • “Products” refers to mobile phones, accessories, gadgets, electronics, and related items offered for sale.
  • “Order” means a request submitted by a customer to purchase products from the website.

2. Acceptance of Terms

By using this website, creating an account, placing an order, or accessing any content available on the website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, please discontinue using the website immediately.

3. Eligibility

To place an order through YesMobile.com.pk:

  • You must be at least 13 years old or have the consent of a parent/legal guardian.
  • You must provide accurate and complete information during registration or checkout.
  • You must possess the legal capacity to enter into a binding agreement under Pakistani law.

4. Product Information & Availability

We strive to ensure that:

  • Product descriptions are accurate.
  • Prices are current.
  • Images represent actual products as closely as possible.

However:

  • Colors may vary depending on device display settings.
  • Specifications may change without prior notice by manufacturers.
  • Availability is subject to stock levels.

We reserve the right to modify, discontinue, or replace products at any time without prior notice.

5. Pricing & Payment

Pricing

  • All prices are displayed in Pakistani Rupees (PKR).
  • Prices may change without prior notice.
  • Promotional offers may have limited validity periods.

Payment Methods

We may accept:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Easypaisa
  • JazzCash
  • Debit/Credit Cards
  • Other approved payment gateways

Orders may be canceled if payment verification fails.

6. Order Acceptance & Cancellation

An order confirmation does not constitute final acceptance.

We reserve the right to:

  • Refuse any order.
  • Cancel orders due to pricing errors.
  • Cancel suspicious or fraudulent transactions.
  • Cancel orders involving inaccurate customer information.
  • Cancel orders due to stock unavailability.

In such cases, any advance payment received will be refunded through an appropriate payment method.

7. Shipping & Delivery

Delivery Areas

  • We deliver throughout Pakistan where courier services are available.

Delivery Time

Estimated delivery times are provided for guidance only and may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Force majeure events

Customer Responsibility

Customers must provide:

  • Accurate address information
  • Valid contact numbers

Additional shipping charges may apply for re-delivery due to incorrect information.

8. PTA Approval & Mobile Devices

For mobile phones:

  • PTA approval status will be disclosed where applicable.
  • Customers are responsible for verifying PTA registration before purchase.
  • Any taxes, duties, or PTA charges imposed after purchase remain the responsibility of the customer unless explicitly stated otherwise.

9. Returns & Refunds

Return Eligibility

Returns may be accepted if:

  • The product is defective upon arrival.
  • The wrong product was delivered.
  • The product is damaged during transit.

Return Conditions

The product must:

  • Be returned within the specified return period.
  • Include original packaging.
  • Include accessories, manuals, and invoices.
  • Show no signs of misuse or physical damage caused by the customer.

Non-Returnable Items

The following generally cannot be returned:

  • Opened software
  • Screen protectors
  • Personal-use accessories
  • Customized products
  • Clearance items

Refund processing may require inspection before approval.

10. Warranty

Products may carry:

  • Manufacturer Warranty
  • Brand Warranty
  • Seller Warranty

Warranty coverage, duration, and conditions vary by product.

Warranty does not cover:

  • Physical damage
  • Liquid damage
  • Electrical surges
  • Unauthorized repairs
  • Accidental misuse

11. User Accounts

Users are responsible for:

  • Maintaining password confidentiality.
  • Restricting access to their account.
  • All activities conducted through their account.

Any unauthorized access should be reported immediately.

12. Intellectual Property Rights

All content on YesMobile.com.pk including:

  • Logos
  • Images
  • Product listings
  • Articles
  • Graphics
  • Design elements
  • Source content

is protected by intellectual property laws.

But some of the content may be copied, reproduced, distributed, or republished without prior written permission due to publically visible by the brands, owners and sellers.

13. Prohibited Activities

Users must not:

  • Submit false information.
  • Attempt unauthorized access to systems.
  • Distribute malware or harmful code.
  • Scrape website data without permission.
  • Interfere with website functionality.
  • Engage in fraudulent transactions.

Violations may result in account termination and legal action under applicable Pakistani laws including PECA 2016.

14. Limitation of Liability

To the maximum extent permitted by law:

YesMobile.com.pk shall not be liable for:

  • Indirect damages.
  • Loss of profits.
  • Data loss.
  • Business interruption.
  • Delayed deliveries caused by third parties.

Our total liability shall not exceed the purchase amount paid for the relevant order.

15. Privacy & Data Protection

Customer information is collected and processed in accordance with our Privacy Policy.

We implement reasonable security measures to protect user data; however, no online platform can guarantee absolute security. Electronic communications and transactions are recognized under Pakistani law.

16. Fraud Prevention

We reserve the right to:

  • Verify customer identity.
  • Request additional verification documents.
  • Refuse suspicious orders.
  • Report fraudulent activities to relevant authorities.

Customers involved in fraudulent activities may face legal proceedings under applicable Pakistani laws.

17. Third-Party Links

The website may contain links to third-party websites.

We do not control or endorse such websites and are not responsible for their content, policies, or services.

18. Force Majeure

We shall not be liable for delays or failures resulting from:

  • Natural disasters
  • Government actions
  • Internet outages
  • Strikes
  • Civil unrest
  • Pandemics
  • Courier disruptions

19. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of the Islamic Republic of Pakistan.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan.

20. Amendments

YesMobile.com.pk reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with the revised effective date.

Continued use of the website after changes constitutes acceptance of the revised terms.

21. Contact Information

YesMobile.com.pk

  • Website: www.yesmobile.com.pk
  • Email: info@yesmobile.com.pk
  • WhatsApp / Phone: 0341-4608006, 0321-4540640
  • Business Address: Fast Mall, Railway Road, Kasur.
  • Business Hours: Monday – Saturday, 10:00 AM – 9:00 PM (PKT)

Important Notice: By placing an order on YesMobile.com.pk, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. This document should be reviewed alongside your Privacy Policy, Refund Policy, Warranty Policy, and Shipping Policy for complete compliance and transparency.